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to the University ranging from ten years to forty

years. Special awards were given to staff who had

distinguished themselves in the areas of Research,

Teaching, and in the Administrative, Ancillary and

Technical categories. The President’s Award for

Instructional Excellence was presented to Mr Michael-

Anthony Dobson-Lewis, Senior Lecturer in the Faculty

of Education and Liberal Studies, and the award for

Excellence in Research was presented to Dr Sean

Thorpe, Senior Lecturer in the School of Computing

and Information Technology.

Forty Years: Mrs. Paula McBean, Administrative Support, College of

Business and Management is all smiles as she accepts her award for

40 years to service from Dr. Paul Golding, Dean, College of Business and

Management.

Policies

The Code of Ethical Conduct and Whistling-blowing

Procedure was approved.

Industrial Relations

The post of Industrial Relations Manager was approved

by the Ministry of Finance and filled on July 1, 2014.

Throughout the review period the industrial relations

climate at the university remained tense, characterized

by episodes of protest actions by staff represented by

the three unions as they coalesced around issues of

mutual concern.

This period also saw the commencement of discussion

with the Ministry of Finance and Planning related

to negotiations with the University of Technology

Academic Staff Union. Discussions commenced at

the MOFP on March 6, 2015 and continued at the local

level on March 23, 2015.

Medical Centre

The Medical Centre continues to provide health care to

the University Community. A total of fifteen thousand

two hundred and forty six (15,246) patients received

health care for the period under review at a monthly

average of one thousand three hundred and seventy.

This is an increase of one thousand one hundred (1,100)

patients when compared to the 2013/14 period.

Environmental Health

During the 2014/2015 reporting period, five (5) critical

environmental parameters were consistently monitored

on all campuses of the university. These include but

were not necessarily limited to: Food safety and drinking

water quality; pest infestation management; solid

waste monitoring and management; environmental

awareness and sensitization; swimming pool health and

sanitation. Of the five environmental health parameters,

food safety and water quality achieved and maintained

high compliance.

Customer Service Advocate

The Office of the Customer Service Advocate initiated

Customer Service training sessions for staff from the

Western Campus and the Library and for new members

of staff . The Office also met with staff and students to

continue consultations on the draft University Customer

Service Charter. With assistance from the Office of

Distance Learning the Customer Service Advocate

began work in February 2015 on an Online Customer

Service Training Programme which would make training

accessible on demand and at distance.

The President’s Award for Excellence in Customer

Service was presented as part of the 44th Annual

Staff Awards Function held in May 2014 The awardee

was Mrs. Heather White, the Medical Centre’s Health

Services Administrator.

Page 86

University of Technology, Jamaica

• ANNUAL REPORT 2014-2015

DIVISION OF HUMAN RESOURCES AND ADMINISTRATION

CONT’D