13. Refunds are based on the assessment of charges incurred, e.g., administrative fees, and not upon the amount paid. 14. Students applying for a refund are required to submit the original payment receipt and other supporting documents to the Student Relations Office. REFUND PROCEDURE – MODULE WITHDRAWALL 1. Requests to withdraw from modules must be submitted to the Head of School for approval no less than two weeks before the official suspension of classes for the semester or the summer session. 2. There is NO refund of module fees when a student withdraws from a module. Students who have withdrawn from module(s) will be required to pay the full fees to attempt the module(s), at the next available sitting. 3. However, consideration may be given where there are extenuating circumstances (death, disaster, internship clashes, etc.) which would have forced the student to withdraw from the module, outside of the stipulated time. 4. The student is required to put his/her situation in writing to the Registrar through the Student Relations Office for consideration at the College/Faculty Student Academic Affairs Committee (C/FSAAC). 5. Having thoroughly reviewed the student's case, if C/FSAAC considers the student’s requests favourably, then they would submit this recommendation to the Student Relations Office, which would make a written submission to the Chief Business & Finance Officer within the Division of Finance & Business Services, for consideration regarding the student’s fees. 6. Please note that the Division of Finance & Business Services reserves the right to deny any such recommendation from the College/Faculty Board, if the decision from the Board is deemed unreasonable or is not in keeping with University policies and procedures. WI THDRAWAL – SHORT COURSES 1. For short courses, withdrawals should be done within the first 15 working days after the official start date of the course, in order to be eligible for a refund. 2. Withdrawal requests received after the first 15 working days after the official start date of the course are not eligible for a refund. PAYMENT DISBURSEMENTS FOR BOOKS, LEARNING DEVICES, ALLOWANCE, ETC. The University recognizes that students may receive additional financial support as a function of their sponsorship to cover non-tuition expenses such as books, computer, tablets, boarding, etc. “EXC E L L E NC E THROUGH KNOWL E DG E ” ST UD E NT FI NANC I A L SE R V I C E S 101
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